Refund & Returns Policy for Custom Items
Overview
Our custom items are made to your specific design and are, by nature, personalized. As a result, these items are generally non-returnable and non-refundable unless there is an error on our part or the item arrives damaged.
Custom Order Confirmation
Before you finalize your purchase, please review all design specifications, measurements, and customization options carefully. By placing your order, you acknowledge that the item is made specifically to your requirements.
Cancellation Policy
Before Production Begins: Once your order is confirmed by email, your order cannot be canceled. Once production has begun, cancellations cannot be accommodated.
After Production Begins: Due to the custom nature of our products, orders cannot be canceled once production is underway.
Refunds
Refunds are only available under the following circumstances:
Production Error: If we make a mistake in the customization process, you may be eligible for a full refund or a replacement item.
Damaged or Defective Items: If your custom item arrives damaged or defective, please contact us within [insert number of days, e.g., 7 days] of receipt. We will require photo evidence of the issue to process a claim.
Return Process for Eligible Items
Contact Us: Reach out to our customer support at care@printcoatl.com to initiate a return or refund request.
Verification: Provide any requested documentation or images to verify the defect or error.
Instructions: If your claim is approved, we will provide you with instructions on how to return the item. Please note that the item must be returned in its original packaging.
Shipping Costs: In cases where the return is due to an error on our part or a damaged item, we will cover the return shipping costs. Otherwise, customers may be responsible for shipping fees.
Non-Refundable Items
Custom items that have been confirmed by you and produced to your specifications are non-refundable and non-returnable unless they fall under the categories of a production error or damage upon delivery.
Production Errors
If an error in production is confirmed, we will offer you either:
A full refund for the custom item, or
A replacement product produced correctly at no additional cost.
Customer Support
Our priority is your satisfaction. If you have any questions or concerns regarding your custom order or our refund and returns policy, please contact us at care@printcoatl.com.
Policy Updates
We reserve the right to modify this policy at any time. Any changes will be effective immediately upon being posted on our website. Please review our policy periodically to stay informed about our practices.
Acceptance
By placing an order for a custom item, you agree to this Refund and Returns Policy.